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Welcome to Le Sourdough Haven Micro-Bakery in Concord, NC !
Frequently Asked Questions - sourdough bread
Please reach out to me at lesourdoughhaven@gmail.com or dory.o@le-sourdough-haven.com if you cannot find an answer to your question.
We are open for pick-up now twice weekly Friday & Saturday from 8 am to 1:30 pm. A pickup window will be sent to you via email/ text when you order.
Please allow three days from order to pick up. All orders are pre-orders only, which means each loaf is specifically made for you, freshly baked on the day of pick-up We want to ensure your goodies are at their best when you collect them. Thank you for your patience and understanding.
* All Pre-Orders placed by Wednesday 9 pm will pick up Friday from 10 pm to 1 pm
* All Pre-Orders placed by Thursday 9 pm will pick up Saturday from 8 am to 1:30 pm
* A separate email/ text will be sent to you for a pick up window after you place your order.
Making sourdough bread is a process that takes between 24-48+ hours and this is in part due to the process of fermenting the dough. The fermentation of the dough is one of the most important step of making sourdough as it is what increases the bio-availability of the bread's vitamins and minerals. Skipping this very important step would not be doing justice to true sourdough bread.
The pick-up address will be provided after checkout.
In case you are unable to pick-up your order at your designated time, please send me an email at dory.o@le-sourdough-haven.com to make arrangements for a late pick-up.
Please note that all orders not picked up on Saturday (pick-up day) will be donated.
Please note that I cannot guarantee warmness and freshness of your order if it is not picked-up at your designated pick-up time.
Not at the moment, but it is in the works!
Whenever possible, I source all my ingredients locally to support my community and ensure the freshest possible ingredients.
1- One option is to wrap the completely cooled bread in a flour sack towel or tea towel for the first day and leave it on a cutting board after that.
2- There is also the option of slicing the bread and simply keeping it in a plastic bag. Make sure to vent it.
3- Another simpler option would be to slice the bread, keep it in a plastic bag, refrigerate / freeze and take some slices out to re-heat as needed.
All our products are corn free & soy free . They can be made dairy free per request ! Just let us know your preferences and we’ll be more than happy to help !
We strive to give the best services and products to our patrons. If an order is not up to your standards please send us an email at lesourdoughhaven@gmail.com or dory.o@le-sourdough-haven.com and we’ll be more than happy to assist you!
CANCELLATION/ RETURN AND REFUND POLICY
Due to the nature of the products being perishable food items, I cannot accept returns. However, I want to ensure my customers are satisfied with their purchases. If you experience any issues with your order, please contact me via email at dory.o@le-sourdough-haven.com and I'll be happy to assist you.
- Orders cancelled 48 hours or more before scheduled pickup or delivery are eligible for a 100% refund.
- Orders cancelled 24 hours before scheduled pickup or delivery are eligible for a 50% refund.
- No refunds will be issued for orders cancelled less than 24 hours before scheduled pickup or delivery.
- All other requests for refund are not guaranteed to be approved.
- Refunds will be issued in the original form of payment.
Please note that I cannot make exceptions to this policy, as the baked goods are made fresh to order and cannot be resold.
If you have any questions or concerns, please don't hesitate to reach out at dory.o@le-sourdough-haven.com